Chatbots are making huge waves when it comes to customer services, saving people time and businesses money. Here are some of the world's leading examples.
Bank of America has some 66 million customers, of which 36 million are active digital banking users, including over 26 million mobile users. Some 6 million (as of March 2019) of them benefit from using chatbot Erica, introduced in 2016, who has completed more than 35 million client requests, saving customers time. Recent features in the award-winning mobile app, include several new Erica insights that offer clients personalized, proactive guidance to help them stay on top of their finances.